Police Dispatcher to be Honored During 'National Public Safety Telecommunicators Week'

The Dispatcher of the Year award will be given to Livermore Public Safety Dispatcher Raquel Derting at a banquet on April 20.

From the Livermore Police Department:

National Public Safety Telecommunicators Week, celebrated on April 14, honors the first link in the chain of emergency police, fire and medical responses. If you’ve ever been the victim of a crime, involved in a collision, reported a fire or needed medical help, you’ve called 9-1-1 and were helped by a Telecommunicator. Agencies across the nation are thanking and honoring their 9-1-1 call-takers and dispatchers for dedicating their time and energy to serving their communities.

These public safety professionals are there for the American public when needed most. They answer 9-1-1 calls and ensure that callers receive professional and timely assistance and quickly get the help they need. At the Livermore Police Department they are known officially as Public Safety Dispatchers.

Telecommunicators Week began in California in 1981, and quickly grew to national recognition. In 1990, Congress designated the second full week of each April as a time to remember the critical role that dispatchers play in keeping us all safe.

The Livermore Police Department will honor their 18 Public Safety Dispatchers at the Alameda County Public Safety Dispatcher Banquet in Oakland, on April 20, 2013. This year’s recipient of the Dispatcher of the Year award is PSD Raquel Derting. Raquel has been a Public Safety Dispatcher with the Livermore Police Department for five years and previously with Union City Police
for 9 years. She was recognized by her peers for her professionalism, customer service skills and dispatching abilities. Raquel recalls her most prideful moment as a dispatcher when she handled a 9-1-1 call from a young girl reporting that her father just shot her aunt and uncle right in front of her.

“This was a very difficult call for both the girl and myself but in the end I felt
complete gratification knowing I was able to calm the young girl, gain her trust,
resulting in the successful apprehension of the suspect.” Raquel said.

The job of a Public Safety Dispatcher has evolved considerably over the last half-century. The early days where an officer or clerk might have simply answered the phone, relayed calls over a console radio, and kept a paper log have given way to a highly technical, multi-tasking environment that requires dispatchers to undergo extensive training and develop a strong skill set.

Dispatchers are expected to handle whatever calls for help come in, whenever they come in… whether it’s a major emergency or a minor problem. They do this while providing simultaneous radio exchanges with field units and tracking everything using multiple computer systems.

John Marchand April 08, 2013 at 11:50 PM
Congratulations to PSD Derting for being recognized as Dispatcher of the Year. She is an example of the commitment and the quality of the public safety professionals that we have serving our Livermore community. Well done and thank you!
Californicated1 April 09, 2013 at 02:10 AM
Mr. Mayor, Could you get your anti-grafitti personnel to work on taking down a pair of hanging tennis shoes on Chestnut between Junction and "I" along the lines running on the north side of Chestnut? These should also be considered grafitti and are also a symbol that a drug dealer may be doing their business along that block, even though the shoes are actually hanging in front of the vacant lot there.
John Marchand April 09, 2013 at 05:18 AM
@Californicated – Since becoming mayor, one of the goals that I have tried to implement is to empower our residents to take the initiative to make small efforts to improve our City. Have you reported this to the City’s website or to City staff? It is a far more efficient method to notify the City directly, since staff typically do not have the time to read Patch posts. We have tried to make it as easy as possible. The City’s website is http://www.cityoflivermore.net. In the future, go to the drop down menu at “How do I…”. On the far right, click on the “report” drop down menu. Finally, click on graffiti. There is also a graffiti hotline which can be called 24 hours a day. The number is 925-960-8060. There is also a free smart phone app which can be downloaded from the City’s website which will enable you to report everything from potholes to landscaping problems to graffiti. You can take a photo and forward the hazard to the appropriate City Department. Livermore covers 25 square miles, it has 300 miles of roads, 26,000 houses and 7,000 businesses. City staff cannot be everywhere, all of the time. We depend upon responsible citizens to help us by being the eyes and ears of our community.
David Payne April 09, 2013 at 02:11 PM
Congratulations Raquel. I have had the opportunity to sit along in the 911 call center through the citizen police academy program. After observing everything that went on, it was surprising to learn what a demanding / stressful job dispatchers have.
Lynnette April 09, 2013 at 02:59 PM
Congratulations Raquel!
Trevor Tooze April 09, 2013 at 03:46 PM
Congratulations Raquel, for a job well done. Thank you Mayor Marchand, for your response to Californicated. Springtown has been hit several times by Graffiti "artists", and the hot line is extremely responsive in getting it cleaned up.
Becky April 09, 2013 at 11:02 PM
@ Californicated, We had shoes on almost every crosswire on our street, and I called PG&E, and they came and took them all down.
LivermoreNative April 11, 2013 at 01:47 PM
From one dispatcher to another, Congrats Raquel!!


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