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Fire Department Switch Dispatch Services

Livermore-Pleasanton Fire Department will now have its emergency communication and dispatch services from the Alameda County Regional Communications Center at the Livermore lab.

Here's information provided by the Livermore-Pleasanton Fire Department:

On July 31, 2012, the Livermore-Pleasanton Fire Department (LPFD) moved its emergency communications and dispatch services from the to the Alameda County Regional Communications Center ACRECC) located at the .

When the cities of Livermore and Pleasanton combined their fire services in 1996, the Livermore Police Department became the dispatch center for the LPFD. Since then, the LPFD has enjoyed excellent service levels from that dispatch center.

Increasing call volume, build out of the cities towards their borders, and an increased use of interagency resources to provide the most effective response possible has caused the LPFD and Alameda County Fire Departments to frequently operate across jurisdictional boundaries.

At the same time, the Alameda County ambulance provider to the Livermore-Pleasanton region, Paramedics Plus, is now being dispatched by ACRECC. Between the inter-agency responses, and the ambulance dispatches, over 75 percent of the LPFD’s calls are already passing through ACRECC dispatch, though the LPFD and ACRECC agencies are often left on different radio channels interacting with separate communications centers to maintain contact with the centers that monitor their status and provide information to them.

Moving the LPFD to a common dispatch center with Alameda County Fire, Paramedics Plus and other partner agencies will allow first responders to be on the same radio channel with a common dispatch center throughout an emergency response. Monitoring the status and location of the regional fire resources in one dispatch center will allow agencies the ability to send the closest, most appropriate resource to emergency calls.

ACRECC is a multi-agency fire and EMS specific communications center located in Livermore, at the Lawrence Livermore National Laboratory. ACRECC dispatches, and thus has common communications and direct resource status knowledge of the following agencies: Alameda City Fire Department, Alameda County Fire Department (covering Berkeley National Laboratory, Castro Valley, Dublin, Lawrence Livermore National Laboratory, Newark, San Leandro, San Lorenzo, Union City, and unincorporated Alameda County), Camp Parks Fire Department, Fremont Fire Department, and Paramedics Plus. ACRECC is an Accredited Center of Excellence by the National Academies of Emergency Dispatch and is National Fire Protection Agency 1221 compliant.

In case of an emergency, dialing 911 will continue to work as it always has. 911 should continue to be used as it has in the past. The call will ring first at the appropriate law enforcement dispatch center to determine the call type, then will be transferred to ACRECC for fire department and/or ambulance
services. Members of the public wishing to reach the LPFD Dispatch Center for non-emergency calls should dial 925-447-4257.

On Monday, June 11, 2012, the Livermore City Council voted to authorize the City Manager to enter into a contract with ACRECC to provide dispatch services for the LPFD by a 5-0 vote. On Tuesday, June 19, a similar resolution was passed by the Pleasanton City Council. With that direction from the City Councils, the LPFD and ACRECC made this move at 8:30 a.m. on July 31, 2012. The transition went smoothly and without service disruption.

Otto August 14, 2012 at 10:37 PM
Switch are you and Jake on the same shift? Your rants seem to be based on fear and not facts. Consolidation with ALCO should be looked into by our elected officials. The public has a right to know if they can reduce costs and at the same time keep a high level of service we are accustom too. Isn't that why Livermore & Pleasantion consolidated in the first place? Maybe it is time to see if further costs can be reduced. The consolidation between Livermore and Pleasanton did NOT go well. In the end the Pleasantion fire fighters ended up pretty much back at the Pleasanton Stations and Livermore to theirs. Again your facts are wrong when you state that response times are based on last unit on scene It is based on first unit arrival. Who does LPFD call when they need assistance Yep the next units are ALCO units. Who by the way have the ability to backfill their stations as they are assisting LPFD. Not leaving unmanned stations as LPFD does at times. Are you afraid of ALCO or is it the senority listing that scares the hell out of you? The people only ask for one thing continued great service at a cost we can afford, without a care to who's name is on the door. Citizens of castro Valley, San Leandro, San Loranzo, Newark, Union City, Fremont, City of Alameda, Lawerance Livermore & Berkeley Labs and Emeryville can't be as dumb as you want us to believe! Consolidating communication dispatch has and will continue to save lives by getting the closest unit to the scene.
Juan Valdez August 15, 2012 at 05:30 AM
I rarely comment on debates of this type, but as a retired Fire Capt with 31 years on the job I found that when I began in 1973 we had to be out of the barn within a minute and if we took longer, the Officer had to write a letter explaining why. I retired in 03 and was finding some companies taking more than a minute to respond to Code 3 calls. I know this may not make sense, but you'd be surprised how quickly a fire can grow and if it's you're family there responding to, it would be nice if the Fire personnel responded as if it were one of their family members. El Ruby
Switch August 15, 2012 at 06:24 PM
Otto, firefighter?... enjoyable, perhaps in another life. Though I appreciate that your comments center around a "service delivery" point of view your elected officials and those who make decisions with the ability to close a fire station do not. I'm trying to offer that there are financial motives, morally sad ones, that inspire creating municipal contracts. These contracts have implications that impact the city at a large scale level. LIKE playing with staffing or reducing budgets, or hiding money in line items. You can do the aforementioned in a city department and cannot in a contract. You are aware of this at some level. " Seems somebody did not want to see a fire engine respond to City Hall or City Council meetings with a County sign on their door." (not a service delivery oriented motive) The employees who work, boots-on-the-ground level, firefighters are not the ones responsible for the decisions being made. The people that play games like kids in a sandbox are at a whole different level.
Switch August 15, 2012 at 06:29 PM
IRONY: Thank God someone does. What would this site be like if we had a bunch of people discussing incomplete facts? That rule that requires everyone here to be in full command of the topic on which they speak is in deed pesky. LivermoreNative, lighten up.
Switch August 15, 2012 at 06:44 PM
Otto I'm sorry I can't provide you something here.There is too much you offer that is inconsistent with what I know to be true. Just as a point of reference your assumptions about consolidation are off. It happened about 16 years ago. How may of those people do think are still in a fire department if the average career of an employee is 20 years? The vast majority of employees have to be LPFD hires not just one or the other. Meaning their alligence can't be to one or the other because they were not hired by an individual city. I'll tell you what, just so you know that what you said mattered I'll do what research I can to prove you right and see what I come up with. I'm not going to chase you down with it. It will be a personal thing. Thanks for the chat

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